Central Operations Director
North - £80k to £90k + Car / Car Allowance + Bonus
Retail
“You are the one doing what everyone else says can’t be done…..”
Are you an entrepreneurial, forward thinking professional?
Do you have experience working in the retail sector?
Do you want to develop your career and work for an organisation going through a huge period of growth and transformational change?
Our client is a leading player within their vertical sector and off the back of another successful trading year are continuing their investment plan and driving the growth of their business. With continued growth forecast in a highly competitive sector my client is offering their employees the opportunity for significant career opportunities and personal development in a high support and high challenge culture
What does the Central Operations Director role involve?
Drive Operational Efficiency
This role is in essence being responsible for leading and optimising the daily operations of the retail division as a support to the retail director.
You will manage various teams, including retail customer service, retail engagement and fraud, amongst others.
You will manage and assume responsibility for the central operations, servicing, training and customer experience department function of my client
You will closely with the retail director and you will be the lead on all major projects in the UK that impact on operations and operational efficiency
You will be instrumental in devising processes and training solutions to enable store teams to deliver world class operations.
You will compile data and analyse on the performance of key measures to present to key stakeholders
You will manage the training, customer service and audit teams to the maximum capability
You will support the training team in driving capability through effective training, brand development and communication.
You will integral to the development of new store concepts, estates maintenance and management and in launching new sites throughout the UK
Do you have what they are looking for?
You have operated at the coal face. You have progressed through various field management levels and been heavily involved with head office initiatives and functions and / or had experience in a central operations role.
You identify, fact find, collaborate and execute through your initiative and making brave decisions
An ability to identify and balance both short and long terms need of the business
You will have a track record of project management and being a key member of a multi-functional project
Your peers will have appreciated your team work ethos in your career to date and you will have a track record of developing and up-skilling those that report into you.
You will be educated to degree level or equivalent and have strong commercial skills and business acumen.
You will need strong coaching and development skills and a proven ability to drive results through your team
If you are interested in this Central Operations Director role and possess the skills necessary, please apply to AdMore Recruitment